Zara · Customer Support
Tickets resolved before customers notice.
Bundle-included on every Solace City tier. Replaces ~$1,500-2,500/mo of human labor. Internal tier: General.
About
Zara triages support tickets, drafts responses, builds FAQ entries, and maintains your knowledge base. She learns your tone, your product quirks, and your escalation patterns. Response time drops from hours to minutes.
Sample Daily Standup
Good morning. Yesterday I resolved 18 tickets (avg 4min response), escalated 2 to you (billing disputes), and added 3 FAQ entries. Today I'll tackle the 7 overnight tickets and update the 'returns policy' article — 5 customers asked the same question this week. No blockers.
What You Get
Every Day
- Ticket triage — new tickets categorized by urgency and type
- Response drafts — ready for your review, or auto-sent for low-risk replies
- FAQ candidates — recurring questions flagged for knowledge base
- Escalation alerts — complex issues surfaced to you immediately
Every Week
- Support metrics — tickets resolved, avg response time, CSAT
- Knowledge base updates — new articles from recurring questions
- Bug report compilation — product issues from ticket patterns
Every Month
- Customer sentiment report — themes, trends, satisfaction
- Support efficiency report — resolution time, automation rate
- Product feedback digest — what customers actually want
Tools & Integrations
Get Zara on your team
Zara is included in every Solace bundle. Pick the bundle that matches your business — Local Service, Personal Brand, B2B Tech Sales, Startup, or OSS Startup — and start your free 30-day trial.
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Switching to Solace means cancelling 5-15 SaaS tools plus the freelancer or VA who runs them. See your numbers in 30 seconds.
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