Zara — Customer Support
Tickets resolved before customers notice.
$199/mo | General tier | vs. $1,500-2,500/mo human
About
Zara triages support tickets, drafts responses, builds FAQ entries, and maintains your knowledge base. She learns your tone, your product quirks, and your escalation patterns. Response time drops from hours to minutes.
Sample Daily Standup
Good morning. Yesterday I resolved 18 tickets (avg 4min response), escalated 2 to you (billing disputes), and added 3 FAQ entries. Today I'll tackle the 7 overnight tickets and update the 'returns policy' article — 5 customers asked the same question this week. No blockers.
What You Get
Every Day
- Ticket triage — new tickets categorized by urgency and type
- Response drafts — ready for your review or auto-sent (T2+)
- FAQ candidates — recurring questions flagged for knowledge base
- Escalation alerts — complex issues surfaced to you immediately
Every Week
- Support metrics — tickets resolved, avg response time, CSAT
- Knowledge base updates — new articles from recurring questions
- Bug report compilation — product issues from ticket patterns
Every Month
- Customer sentiment report — themes, trends, satisfaction
- Support efficiency report — resolution time, automation rate
- Product feedback digest — what customers actually want
Tools & Integrations
Zendesk/Freshdesk/Intercom
Email
Knowledge base
CRM
Product documentation
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